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FAQs

Frequently Asked Questions

Find answers to common questions about leasing, amenities, pet policy, smart home features, parking, and more at Calais Midtown in Houston.
Does it cost anything to apply at this community?

No, It is free to apply for an apartment with SMARTLEASING! After you are approved, you will have the option to pay a reservation fee to hold your apartment.

What parking options are available at this community?

Calais Midtown offers covered parking for residents as well as a two-level parking garage with remote access for select apartments.

I shop online quite often! How do I get my packages at this community?

Don’t worry – we have Touch-Free SMARTPACKAGE Lockers that will store your packages until you are ready to pick them up, any time, 24/7.

What is Venterra’s AutoPay Discount, and how much can I save?

Sign up for AutoPay in SMARTHUB and receive a $20 discount on your rent each month! Exclusive to Venterra.

When is trash pickup?

Garbage is collected on We offer Valet trash that picks up at your door step- we have trash chute available on each floor level..

Where is the dog park?

The bark park is located in building 3 lower level garage.

Where can my guests park when visiting the community?

Guest can park in the lower level garage of each building in a spot labeled visitor.

What are your community’s pool hours?

The pool is closed Monday for cleaning. The pool is open from 10am – 10pm

What are your fitness center hours?

The fitness center is open 24 hours. Residents must use their PDK app to gain entry

Where is the Compactor located?

Trash Chutes are located on each floor

Are there specific hours for Move-In and Move-Out?

Move in: 12pm – 4pm, Move Out: Anytime

Where are the grills and what type are they?

Grills are located in the courtyard of each building. – Gas

Who are the water and/or electricity provider and how can I contact them for service setup?

Water is already set up in apartment. You can choose your own electric provider.

What are the top community amenities?

Onsite boba tea cafe, Close to public transportation, 3 min uber to downtown, 3 pets allowed, close proximity to many restaurants and attractions.